Shipping policy

Shipping Policy

Effective Date: [2/23/26]

Thank you for shopping with KWJ. Below is important information about how we process and ship orders.

1. Order Processing Time

All orders are processed within [1–3 business days] after your order is placed.

  • Orders are not processed on weekends or holidays.

  • During high-volume periods, processing times may be slightly longer.

  • You will receive a confirmation email once your order has shipped.

2. Shipping Times

Estimated delivery times:

  • United States: [3–7 business days]

  • International: [7–21 business days] (if you offer it)

Please note: shipping times are estimates and not guaranteed.

3. Shipping Rates

Shipping costs are calculated at checkout based on your location and selected shipping method.

👉 Optional (many stores use this):

Free shipping on orders over $[amount] (if applicable)

4. Tracking Your Order

Once your order ships, you will receive a tracking number via email so you can monitor your delivery.

Please allow 24–48 hours for tracking information to update.

5. Incorrect Addresses

Customers are responsible for entering the correct shipping address.

KWJ is not responsible for orders shipped to incorrectly provided addresses.

If you notice an address mistake, contact us immediately at:

📧 [your support email]

We cannot guarantee changes once an order has been processed.

6. Lost or Stolen Packages

Once a package is marked delivered by the carrier, KWJ is not responsible for lost or stolen packages.

If your package is missing, please:

  1. Check around your delivery location

  2. Contact the shipping carrier

  3. Reach out to us and we will do our best to assist

7. Shipping Delays

We are not responsible for delays caused by:

  • Postal service issues

  • Weather conditions

  • Customs delays

  • Carrier disruptions

  • High holiday demand

8. International Orders (if applicable)

International customers are responsible for:

  • Customs fees

  • Import taxes

  • Duties required by their country

These fees are not included in our prices or shipping costs.

9. Contact Us

For shipping questions, contact:

KWJ
📧 Email: [kwestjack@gmail.com]
🌐 Website: [kwj-official.com]